Refund policy

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact me at lisetteburmjewellery@outlook.com.

It will be the customer’s responsibility to safely ship back items using a tracked shipping service. I am not responsible for returns that are lost or damaged in transit.

Items sent back to me without first requesting a return will not be accepted.

You can always contact me for any return question at lisetteburmjewellery@outlook.com

Damages and issues
Please keep in mind that my jewellery is made by hand which means the odd ‘makers mark’ can be found on all my pieces. However if there is genuine damage or a fault upon receiving your jewellery contact me immediately, so that I can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like earrings (for hygiene reasons), and custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, I cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. 
If more than 15 business days have passed since I’ve approved your return, please contact me at lisetteburmjewellery@outlook.com.